iDocLive
German telemedicine platform — GDPR-compliant video consultations
- Data residency
- EU only
- DPA available
- Yes
- Pricing
- Subscription
- Art. 9 data
- OK with DPA
Who this tool is for
Industries
- Remote video consultations
- Follow-up appointments online
- Practices in DE and AT
- Reducing waiting-room traffic
- DiGA-related care pathways
iDocLive is a German telemedicine platform for GDPR-compliant video consultations. It uses end-to-end encrypted video, is certified by the KBV, and is approved for §5 DiGA, making it a solid fit for German practices moving care online.
Hosting is in Germany, and the platform processes Art. 9 DSGVO health data — so patient use is appropriate only with a signed AV-Vertrag and the right safeguards. iDocLive provides both an AV-Vertrag and a Schweigepflicht (confidentiality) addendum.
The service is subscription-based with no free tier and targets GPs, specialists, and front-of-house teams in Germany and Austria.
Pros and cons
Strengths
- End-to-end encrypted video consultations
- KBV certified
- Approved for §5 DiGA
- Hosted in Germany
- AV-Vertrag and Schweigepflicht addendum
Trade-offs
- No free tier; subscription only
- Focused on video, not full practice management
- Patient use still needs AV-Vertrag and safeguards
Where it sits with GDPR
Good fit for
- End-to-end encryption of consultations
- Hosting located in Germany
- AV-Vertrag and Schweigepflicht addendum provided
Think twice / not suitable for
- Patient consent and identity checks remain your responsibility
- Requires correct setup and Schweigepflicht handling
Data protection note
KBV-zertifiziert; Hosting in Deutschland; AV-Vertrag und Schweigepflicht-Addendum.
Frequently asked questions
Is iDocLive GDPR compliant?
Yes, with an AV-Vertrag and safeguards; it uses end-to-end encryption and is KBV certified.
Where is iDocLive data stored?
iDocLive is hosted in Germany.
Is iDocLive suitable for patient health data?
Yes, for Art. 9 DSGVO health data when an AV-Vertrag and technical safeguards are in place.
Does iDocLive offer an AV-Vertrag?
Yes, iDocLive provides an AV-Vertrag plus a Schweigepflicht addendum.
Reviews are written and reviewed by Eduardo personally. They describe what a tool does and where it sits with data protection, but they do not constitute legal advice.